Reference

How we protect your account and your rights

We built 108 slot around clear rules that keep your account secure and your deposits safe.

Account security verified on every loginDANA, OVO, GoPay and QRIS payments verifiedData retention and access rights explained
Explore the Lobby Read FAQ
108 slot How we protect your account and your rights
CONTACT AND ESCALATION

Reach us when you need clarity

Email Support Send any account, data or legal question to our support team. Responses arrive within 24 hours on weekdays. Use email for formal requests such as data downloads or account corrections.
Live Chat Available during lobby hours for quick clarification on terms, withdrawal holds, or payment disputes. Chat logs are saved to your account and can be referenced later.
Account Settings Review your consent preferences, linked payment methods and data use directly inside your account. Changes take effect immediately and are logged in your activity history.
DATA AND SECURITY PRACTICES

How we handle your information

Encryption and Storage

Your password, payment details and account ID are encrypted with TLS 1.2+ and stored on isolated servers. We never hold your full bank account or card number; payment gateways handle that separately.

Login Verification

Every login from a new device triggers an SMS code sent to your registered number. You can whitelist trusted devices to skip future prompts on that machine.

Withdrawal Verification

Before any payout, we cross-check your payment method, account history and geolocation. Unusual requests may require additional ID or account statement upload.

Cookie and Tracking Consent

We use session cookies to keep you logged in and analytics cookies to understand lobby usage. You can disable non-essential cookies in your browser; we'll still function, but personalisation may reduce.

Data Access and Portability

You can request a full download of your account data—game history, deposits, withdrawals, personal info—in a standard format. Requests are processed within 14 days via email.

Account Closure and Retention

Close your account anytime via Account Settings; funds are returned within the withdrawal window. We retain anonymised transaction logs for seven years to meet regulatory requirements.

Common questions about your legal rights

Any balance in your wallet is returned to your linked payment method (DANA, OVO, GoPay, QRIS or bank account) within one to three business days. No fees apply. After closure, you cannot reopen the same account; you'd need to create a new one.

Yes. Email our support team with 'Data Download Request' in the subject line. We'll compile your game history, all deposits and withdrawals, linked payment methods, and personal records into a single file within 14 days.

We retain transaction records and account details for seven years after closure to comply with local financial regulations. Personal identifiers (name, email, phone) are anonymised after 12 months unless required by law.

Account eligibility depends on local law where you are. If you're in a supported region, deposit via DANA, OVO, GoPay or QRIS as usual. If you're unsure, contact our support team with your location and we'll confirm.

We check that your payment method matches your account records, review recent activity for fraud signs, and confirm your geolocation. If anything is unusual, we may request a photo ID or bank statement. This process takes one to three business days.

No. Your password is hashed with a one-way algorithm so we cannot read it. Only you know your password. If you forget it, you reset it via email; we never send it back to you.

Yes. Contact support within 30 days of the transaction with your order ID and account statement screenshot. We'll investigate and respond within five business days. If unresolved, escalation paths depend on your location and local dispute procedures.

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